I want know about ALPS cancel/refund regulations.
If you cancel the rental 24 hours before | If you cancel the rental within 24 hours |
Cancellation after the rental date has elapsed |
100% Refund | Application of 10% refund fee for pure vehicle rental fee | Application of 30% refund fee for pure vehicle rental fee |
However, 100% full refund will be applied in case of cancellation due to natural disaster on the day of acquisition. The above matters are specified in the terms and conditions of membership. |
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*. Products sold in shopping categories are separately listed under the relevant laws for each product sold.
I would like to know how to calculate the fuel cost when returning the car.
If the amount of fuel when the customer returns the rental car is less than the amount of fuel at the time of rent,
the customer can request the fuel payment from the customer for the shortage,
and if the amount of fuel at the time of return exceeds the amount at the time of rent, the company can request the fuel payment.
However, for the convenience and accuracy of fuel settlement, when renting for the first time,
If the fuel tank is delivered with 100% fuel,
The customer will return the fuel tank with 100% fuel.
An accident occurred while driving.
Please contact the Alps Customer Center (02-511-6613) and proceed with the accident registration.
I want to cancel after the reservation is completed.
You can cancel it after contacting the Alps Customer Center (02-511-6613).
Cancellation due to a simple change of mind can result in a penalty.
For more information, please contact the customer center.
Is it possible to drive with type2 license?
It's varies from type to type, and D-Tech camping car can be operated by type1 license holders.
Can I get on the back seat (bed, sofa) while driving?
Under the Korean Road Traffic Act, it is not possible to get on the back seat except the designated boarding seat while driving.
I broked and damaged the stuff inside the camping car. How can I compensate you?
Please contact the Alps Customer Center (02-511-6613), we will guide you.
How do I withdraw from the membership?
There is [withdrawal] at the bottom left of my page.
For those who signed up on SNS, the password is not designated,
so you can leave the membership after setting the password through My Page - information modification.
